Multilingual AI Support: 20+ Languages, One Consistent Experience

Why multilingual AI?

Expanding markets need local language and tone. AI support can:

• Speak 20+ languages with cultural nuance.
• Respect local time zones for callbacks.
• Log summaries and actions to your CRM automatically.

3 core scenarios

1. Order/delivery support: Shipping, returns, payment questions.
2. Technical help: Guided steps, triage, escalation.
3. Sales line: Q&A, pricing, campaign information.

Setup tips

• Persona + tone (formal/friendly).
• Language priority and fallbacks.
• IVR/number selection and time windows.
• CRM/webhook integrations.

KPIs

• Time to resolution
• Language fit (CSAT/NPS)
• First-contact resolution
• Conversion or sales opportunities

Next step

Pilot in a week, global support line in a month. Book a free demo to start.

Localization checklist

• Pick core voices per region and set tone (formal/informal) with pronunciation guides for brand terms.
• Build fallback language order and escalation rules when confidence drops.
• Localize compliance snippets (recording notice, opt-in) and payment/disclaimer text.

Operations playbook

• Staff multilingual QA to sample calls weekly per market and update slang/idioms.
• Maintain per-country quiet hours, caller IDs, and number reputation monitoring.
• Tag summaries by language and topic so product/ops can spot regional patterns fast.