Privacy Policy

1. Collected Data

Account Data: Name, email, and company information.

Call Data: Voice recordings, transcripts, call durations, and phone numbers.

Configuration Data: Assistant settings, prompts, and uploaded knowledge base content.

Usage and Technical Data: IP address, browser info, logs, and cookies.

Payment Data: Payment transactions are processed by our secure payment provider. We only store transaction status and subscription information.

2. Data Usage

To provide, improve, and secure our services.

For customer support and communication.

To comply with legal obligations.

3. Data Security

Your data is stored encrypted with AES-256 and transmitted via TLS 1.3.

Access controls (RBAC) and regular security tests are applied.

Your data is protected in secure data centers.

4. Data Retention

Voice recordings are automatically deleted after 30 days by default.

Your account information is retained as long as your account is active.

Legal retention periods (e.g., for invoices) are reserved.

5. Third-Party Services

We work with trusted AI model providers (LLM, STT, TTS) and infrastructure providers to deliver our services.

These providers can only access your data to the extent necessary for the service.

6. Your Rights (GDPR)

You have the right to access, correct, delete, and request portability of your data.

You can contact us at hello@calload.com for your requests.